Phone is broken

freshfoodie

freshfoodie

Member
A few days ago the data service on my phone quit working. I did everything I knew to do which was do a hard reboot, pull the SIM card and checked the settings to make sure something didn't get unchecked. I took it into the store and they did all the same things. They said that since none of those things worked I will have to do a factory reset. This is so annoying since I just got my phone set up the way I want it.
 
T

twinsmommy

Member
I have had to do this before too. It is very annoying since it takes me forever to set things up on a new phone. I don't like getting new phones because I hate having to re-do everything.
 
freshfoodie

freshfoodie

Member
Actually I did the factory reset, got the phone all set back up the way I wanted it and then the screen quit working about a week later. I ended up getting a new phone altogether via the warranty. I have had it almost 2 months and haven't even bothered arranging it at all.
 
artistry

artistry

Member
Total aggravation. We are all dependent on our phones and it poses a problem, when they breakdown in some way or other. Perhaps a thrown away phone would be good to have as a spare, just in case.
 
S

Suzie

Member
This happened to me once before. They didn't try a factory reset. Instead they sent me a new phone and I sent my old phone back to them. I wonder why my provider didn't try the factory reset first.
 
J

Ja'cobeC

Member
Wow! You really complaining about setting up your phone again lol. I'm just playing, I understand how you feel because I went through that a week ago. I never set mines back up because I did so much to make it perfect. I don't feel like doing everything over again.
 
M

mudrock

New Member
If the factory reset doesn't work, I would get technical support a call. I know it can be stressful sometimes trying to reach them but it can really pay off. Hopefully the factory reset will fix the issue. I work for a cell company and I know how stressful it can be to not have your data working properly. Also make sure that a data block has not been added to your account online by accident.
 
JudithFunnie

JudithFunnie

Member
The same thing happened to me about a month ago. I called tech support and had them to reset my phone. Good thing you was still under warranty.
 
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